Terms and Conditions for Man And Van Finchley Services

These terms and conditions set out the basis on which Man And Van Finchley provides moving, delivery, collection, and related transport services to customers in the UK. By making a booking, confirming a job, or allowing our team to begin work, the customer agrees to these terms. For clarity, references to “we”, “us”, and “our” mean the service provider, and references to “you” or “customer” mean the person or business requesting the service. These terms apply to all standard jobs, including domestic removals, furniture transport, item collection, and light clearance work, unless a separate written agreement states otherwise.

1. Service Scope

Our Man and Van Finchley service is designed to provide flexible transportation support for goods, belongings, furniture, and other lawful items. The exact scope of each job depends on the details confirmed during booking, including the type and quantity of items, access conditions, time requirements, and any special handling instructions. We may refuse or discontinue any service that appears unsafe, unlawful, impractical, or materially different from what was agreed. We do not guarantee the transport of prohibited goods, hazardous waste, live animals, perishable goods requiring specialist temperature control, or items that cannot be lawfully moved without permits or additional compliance measures.

Service limitations

Where a booking involves lifting, dismantling, stair carries, parking restrictions, or waiting time, these factors must be disclosed in advance. If not disclosed, we may adjust the price or decline to proceed if the job cannot be safely completed under the original terms. Customers are responsible for ensuring that the items to be moved are ready for collection at the agreed time and in a condition suitable for transport. We are not responsible for delays caused by poor packing, missing access arrangements, incorrect information, or the customer’s failure to prepare the premises or goods appropriately.

2. Booking Process

Making a booking

A booking may be requested through the channels we provide and is only confirmed once we have accepted the job details and, where required, received a deposit or written acceptance. A booking request does not create a binding contract until confirmation is issued. When you submit booking details, you warrant that the information is accurate and complete to the best of your knowledge. This includes the collection and delivery addresses, item descriptions, floor levels, access restrictions, and any time constraints that may affect the work.

We reserve the right to decline a booking, amend the timing, or request additional information before confirmation. If the estimated service needs change after booking confirmation, such as extra items, additional stops, or increased labour requirements, the price and schedule may be revised. If you ask for changes close to the scheduled time, we will make reasonable efforts to accommodate them, but we are not obliged to do so. Any updated arrangement will only be valid once agreed by us.

Arrival, access, and waiting

You must ensure that access is available at both collection and delivery points. If our team cannot access the property, cannot safely park, or is delayed due to circumstances outside our control, waiting charges, abortive visit fees, or rescheduling charges may apply. We may treat the job as cancelled if access is not available within a reasonable time. The customer must also ensure that any third-party permissions required for parking, loading, or entering premises are obtained in advance.

3. Payments

Unless otherwise agreed in writing, payment is due in full on completion of the service. We may require a deposit for certain jobs, especially where the booking involves a reserved time slot, a long-distance journey, specialist handling, or higher-value commitments. Deposits are used to secure the job and are generally non-refundable except where we cancel without cause or where a refund is required under applicable consumer law. Accepted payment methods will be notified at the time of booking. Any bank transfer, card payment, or other method must be completed using accurate payment details and must not be reversed without lawful reason.

Pricing and extra charges

Prices are normally based on the information supplied at the time of quoting. Unless stated otherwise, quotes are estimates only and may change if the actual job differs from the description provided. Extra charges may apply for additional labour, parking costs, congestion or toll charges, waiting time, difficult access, long carries, night work, weekend work, or the disposal of waste requiring lawful treatment. If an unexpected issue arises during the job, we will inform you where reasonably possible before carrying out any additional chargeable work. The customer remains liable for any agreed surcharges linked to the revised scope of service.

Late or failed payment

If payment is not made when due, we reserve the right to withhold delivery, delay release of goods where lawful, charge reasonable recovery costs, and pursue the debt through appropriate means. You are responsible for any fees charged by your bank or payment provider. We may charge interest on overdue sums at the statutory rate where permitted by law. In the event that a payment is reversed, disputed without valid reason, or otherwise fails after the service has been completed, the customer must promptly settle the outstanding balance.

4. Cancellations and Rescheduling

You may cancel or reschedule a confirmed booking by giving notice as early as possible. The amount of any cancellation charge depends on the timing of the cancellation, the nature of the booking, and whether we have already incurred costs or reserved staff and vehicles for your job. If you cancel at very short notice, after arrival, or after work has already started, you may be charged for the time, travel, fuel, and labour already committed, as well as any reasonable administrative losses. Any deposit may be retained to the extent necessary to cover these costs.

Our cancellation rights

We may cancel or reschedule a booking if it becomes unsafe, unlawful, commercially impractical, or impossible to complete the service as agreed. This includes situations where there is severe weather, vehicle breakdown, staff illness, inaccurate booking information, non-payment of required sums, or failure to provide access. If we cancel without your fault, we will normally offer a refund of any prepaid amount for the unused portion of the service, subject to any non-recoverable third-party costs already incurred. We are not liable for indirect losses arising from cancellation, such as loss of earnings, missed deadlines, or inconvenience, except where required by law.

Customer responsibilities before cancellation

If you need to cancel because your circumstances have changed, you must notify us promptly and provide the booking reference or other identifying details. Where a cancellation falls within a cooling-off period under consumer legislation, your statutory rights will apply, subject to any lawful exceptions relating to services already performed at your request. If you ask us to delay the job rather than cancel it, we may treat the revised date as a new booking or apply an amendment fee. Repeated rescheduling may result in a requirement to pay a new deposit.

5. Liability and Customer Goods

Care of goods

We will take reasonable care when handling your goods, using staff and equipment appropriate to the service agreed. However, because moving work often involves fragile, bulky, or pre-used items, the customer accepts that some risk of minor marks, scuffs, or incidental damage can arise even when reasonable care is taken. You should ensure that items are suitably packed, protected, and labelled before collection unless we have expressly agreed to pack them. We are not responsible for damage caused by pre-existing defects, inadequate packing, hidden structural weakness, or the item’s own condition.

Limits of liability

Nothing in these terms excludes or limits liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any other liability that cannot legally be excluded under UK law. Subject to that, our liability for loss or damage arising from the service is limited to the lower of the market value of the affected item or the amount recoverable under any applicable insurance policy arranged for the job, if any. We will not be liable for loss of profit, loss of business, loss of goodwill, missed appointments, or consequential losses unless the law requires otherwise.

Where a claim is made, you must notify us within a reasonable time and provide evidence of the loss, including photos, receipts, or other supporting documents. You must also allow us a reasonable opportunity to inspect the item or investigate the circumstances before repair, disposal, or replacement occurs. If damage results from the customer’s failure to disclose special handling requirements, the customer may not be entitled to compensation. Any suggestion that an item was damaged by us must be supported by clear evidence linking the damage to our handling.

6. Waste Regulations and Disposal

Where our Man and Van Finchley service includes disposal, clearance, or removal of unwanted items, all parties must comply with UK waste legislation and environmental requirements. We will only remove waste that can lawfully be transported and processed. The customer must not ask us to dispose of hazardous waste, clinical waste, asbestos, chemicals, solvents, oils, gas cylinders, batteries requiring specialist treatment, or any other regulated material unless we have specifically agreed in writing and confirmed lawful handling arrangements. If prohibited waste is presented, we may refuse to collect it or may charge for the time and travel spent attending the site.

Customer declaration on waste

You confirm that any items presented for disposal are owned by you or that you are otherwise legally entitled to authorise their removal. You also confirm that the waste is accurately described and does not include concealed prohibited materials. If you misdescribe waste or mix regulated and non-regulated waste without telling us, you may be responsible for any fines, clean-up costs, enforcement action, or disposal charges that arise. We may ask for photographs or additional details before agreeing to a waste-related job. For certain collections, proof of lawful disposal may be retained in line with record-keeping duties.

Fly-tipping and unlawful abandonment

We do not tolerate unlawful dumping or abandonment of waste. Any instruction by a customer to leave items on public land, outside permitted sites, or in a manner that breaches waste law will be refused. If a customer insists on an unlawful course of action, we may end the service immediately and retain amounts due for work already carried out. We are entitled to report suspected offences to the relevant authorities. The customer remains responsible for ensuring that all waste transfer arrangements are lawful and properly documented where required.

7. Changes, Delays, and Force Majeure

We are not liable for delay or failure to perform where the cause is outside our reasonable control. This includes traffic incidents, road closures, adverse weather, industrial action, fire, flood, government restrictions, acts of third parties, or sudden mechanical failure not caused by neglect. If such an event occurs, we will take reasonable steps to continue, rearrange, or minimise disruption. If performance becomes impossible, the affected booking may be postponed or cancelled, and any prepaid amount may be refunded to the extent that it has not already been used for costs directly connected with the job.

8. Customer Obligations

You must ensure that the goods handed to us are lawful to transport, that any relevant ownership or authority issues are resolved, and that all important facts are disclosed before the job begins. You are responsible for securing cash, jewellery, documents, medicines, sensitive records, and other valuables unless we have agreed in writing to handle them. You must also make sure that fragile items are properly protected. Our team may refuse to move items that are unsafe, overweight, unstable, or likely to cause injury or property damage. If you or another person on site gives instructions that conflict with safety or law, we will follow the safer and lawful course.

Co-operation and conduct

Customers and occupiers must treat our staff with courtesy and must not expose them to harassment, abuse, discrimination, threats, or violence. We may suspend or terminate the service if staff welfare or safety is compromised. In such circumstances, the customer may remain liable for all reasonable costs incurred up to the point of termination. Any abusive or obstructive conduct may also lead to refusal of future bookings. Where a customer acts on behalf of a company, that company will be jointly responsible for compliance with these terms.

9. Insurance and Claims

We maintain appropriate insurance arrangements for the nature of the services we provide, but insurance cover does not change the customer’s duties under these terms. Any claim must be submitted as soon as reasonably possible after the event and must include a full description of what happened, the items affected, and the loss suffered. We may ask for proof of ownership, proof of value, and any relevant supporting documents. Where an insurer is involved, the customer agrees to cooperate with any reasonable investigation. No admission of liability will be made until the facts have been reviewed.

10. Governing Law and Jurisdiction

These terms are governed by the laws of England and Wales. Any dispute arising from or connected with the services, these terms, or the booking process will be subject to the exclusive jurisdiction of the courts of England and Wales, except where consumer law gives you the right to bring proceedings elsewhere. If any part of these terms is found to be unlawful or unenforceable, the remainder will continue in full force. No failure or delay by us in enforcing a right under these terms will operate as a waiver of that right.

General provisions

These terms represent the entire agreement between the customer and the service provider regarding the services covered, unless superseded by a written contract signed by both parties. Any variation must be agreed in writing. If any inconsistency exists between a quoted price, a booking confirmation, and these terms, the specific written confirmation for the relevant job will apply first, followed by these terms, and then any applicable statutory rights. The headings are for convenience only and do not affect interpretation. By proceeding with a booking, the customer acknowledges that they have read, understood, and accepted these Man and Van Finchley terms.