Terms and Conditions

Man and Van Finchley Terms and Conditions

These Terms and Conditions set out the basis on which Man and Van Finchley provides man and van and related removal services. By booking or using our services, you agree to be bound by these Terms and Conditions. Please read them carefully before placing a booking.

1. Definitions

In these Terms and Conditions, the following expressions have the following meanings:

1.1 "Company" means Man and Van Finchley, the provider of the removal and man and van services.

1.2 "Customer" means the person, firm, or organisation booking the services of the Company.

1.3 "Services" means any man and van, removal, collection, delivery, packing, or related services provided by the Company.

1.4 "Vehicle" means any van or other vehicle used by the Company to perform the Services.

1.5 "Service Address" means any address at which the Services are to be provided, including collection and delivery locations.

1.6 "Goods" means any items, furniture, personal effects, equipment, or property that the Company is requested to move, transport, or handle.

2. Scope of Services

2.1 The Company provides man and van removal services, including but not limited to local household moves, office moves, furniture transport, and item collection and delivery within the service area and to other destinations as agreed.

2.2 The precise scope of the Services will be as recorded in the booking confirmation, including the date, time, addresses, estimated duration, and any special requirements agreed in advance.

2.3 The Company reserves the right to refuse to carry any Goods that, in its reasonable opinion, may be dangerous, illegal, unsafe, or likely to cause damage to the Vehicle, equipment, or other goods.

3. Booking Process

3.1 Bookings may be made by the Customer through the Company’s accepted booking channels as notified from time to time. By making a booking, the Customer confirms that they have the authority to enter into a contract with the Company.

3.2 The Customer must provide accurate and complete information at the time of booking, including:

a. Full collection and delivery addresses

b. Access details at each address, including floors, lifts, stairs, parking restrictions, or access limitations

c. An accurate description and approximate volume or quantity of Goods

d. Any particularly heavy, bulky, fragile, or high-value items

e. Preferred date and time of the Service

3.3 The Company will provide a quotation based on the information supplied by the Customer. Quotations may be given as a fixed price or on an hourly rate, as specified in the booking confirmation.

3.4 A booking is not confirmed until the Company has issued a booking confirmation. The Company reserves the right to decline a booking at its discretion.

3.5 Any changes to the booking details, including date, time, addresses, or the nature and volume of Goods, must be notified to the Company as soon as possible. Changes may result in an adjusted quotation and may be subject to availability.

4. Fees and Payment Terms

4.1 The applicable charges for the Services will be set out in the quotation or booking confirmation. Charges may include an hourly rate, a fixed price, additional labour, congestion or zone charges, tolls, parking charges, and any other reasonable expenses.

4.2 The Company may require a deposit or prepayment to secure the booking. Any such requirement will be communicated to the Customer prior to confirmation.

4.3 Unless otherwise agreed in writing, all balances are payable on completion of the Services on the same day. The Company may refuse to unload Goods until full payment has been received.

4.4 The Company accepts such payment methods as it may notify from time to time. The Customer is responsible for ensuring that funds are available and that payment is completed promptly.

4.5 Where Services are charged on an hourly basis, the chargeable time starts from the agreed arrival time at the first Service Address or from the time the Vehicle is dispatched, as specified in the booking confirmation, and ends when the final item is unloaded or when the Vehicle departs the final Service Address, whichever is later. Waiting time due to Customer delays may be chargeable.

4.6 If payment is not received when due, the Company reserves the right to charge interest on overdue sums at the statutory rate and to recover all reasonable costs incurred in pursuing payment.

5. Customer Responsibilities

5.1 The Customer is responsible for:

a. Ensuring that the Goods are suitably packed, secured, and ready for transport, unless packing services are expressly included

b. Arranging suitable and safe access for the Vehicle and crew at all Service Addresses

c. Obtaining and paying for any necessary permits, parking suspensions, or authorisations

d. Supervising the loading and unloading of Goods where necessary and ensuring that nothing is left behind

e. Ensuring that any fragile or high-value items are clearly identified to the Company before loading

5.2 The Customer warrants that the Goods do not include any prohibited, dangerous, or illegal items and that they are the owner of the Goods or have the authority to move them.

5.3 The Customer must remain contactable at the details provided during the Service in case the Company needs to clarify instructions or access arrangements.

6. Cancellations and Amendments

6.1 The Customer may cancel or amend a booking by notifying the Company through the same or other agreed communication channels.

6.2 If the Customer cancels a confirmed booking, the Company reserves the right to apply the following charges, unless otherwise stated in the booking confirmation:

a. Cancellation more than 48 hours before the scheduled start time: no cancellation fee, except for any non-refundable costs already incurred by the Company

b. Cancellation between 24 and 48 hours before the scheduled start time: a cancellation fee of up to 50 percent of the quoted price

c. Cancellation less than 24 hours before the scheduled start time or failure to be present or provide access: a cancellation fee of up to 100 percent of the quoted price

6.3 If the Customer requests a significant change to the booking, including date, time, addresses, or scope of work, this may be treated as a cancellation and new booking. Any revised quote will be subject to availability.

6.4 The Company will use reasonable endeavours to carry out the Services on the agreed date and time but accepts no liability for delays or cancellations caused by events beyond its reasonable control, including traffic conditions, road closures, severe weather, or accidents. In such cases, the Company may offer to rebook the Service at a mutually convenient time.

7. Access, Parking, and Delays

7.1 The Customer is responsible for ensuring that the Company has suitable parking and access at all Service Addresses. This includes arranging parking permits or suspensions where required and providing accurate information about any restrictions.

7.2 Any parking charges, fines, or penalties arising from circumstances beyond the Company’s control, including misleading information or failure by the Customer to secure appropriate permissions, may be added to the Customer’s bill.

7.3 If poor access, long carrying distances, or unforeseen obstacles significantly increase the duration or difficulty of the Service, the Company may adjust the charges accordingly, especially where the Services are not quoted as a fixed price.

7.4 The Company is not responsible for delays caused by improper packing by the Customer, inadequate preparation of Goods, or failure to be ready at the agreed time.

8. Handling and Transport of Goods

8.1 The Company will use reasonable care and skill in handling and transporting the Goods.

8.2 The Company reserves the right to disassemble or reassemble items where reasonably necessary to move them safely, provided that this has been agreed or is clearly required. The Company does not guarantee that items will be reassembled to their original condition and is not responsible for inherent weaknesses or pre-existing defects.

8.3 The Customer must inform the Company in advance of any items requiring specialist handling, such as pianos, safes, fragile antiques, or large appliances. Additional charges may apply.

8.4 The Company will not be responsible for disconnecting or reconnecting appliances unless this has been expressly agreed and the Customer acknowledges that such assistance is at their own risk.

9. Waste, Disposal, and Prohibited Items

9.1 The Company is not a licensed waste carrier unless expressly stated and does not provide general waste disposal services. The Services are limited to the removal and transport of Goods as instructed by the Customer.

9.2 The Company will not carry or dispose of hazardous, toxic, flammable, or otherwise dangerous materials. These may include, but are not limited to, chemicals, solvents, gas cylinders, explosives, asbestos, paint, fuel, or clinical waste.

9.3 The Customer is responsible for complying with all applicable waste and environmental regulations. Any request by the Customer to dispose of items must be agreed in advance and may be subject to additional charges and regulatory requirements.

9.4 Where the Company agrees to take items to a recycling centre or authorised facility, the Customer confirms that such items are suitable for lawful disposal and does not include hazardous or prohibited materials. The Customer is responsible for any fines, charges, or liabilities arising from undisclosed prohibited waste.

10. Liability and Limitations

10.1 The Company will take reasonable care in handling and transporting the Goods. However, the Company’s liability for loss or damage to Goods is limited as set out in this section.

10.2 The Company will not be liable for:

a. Loss or damage arising from the Customer’s failure to pack Goods properly, unless the Company has provided packing services

b. Loss or damage to fragile items such as glass, mirrors, or electronics not properly protected or declared

c. Damage to Goods with inherent defects, weaknesses, or pre-existing damage

d. Loss of or damage to items of high value, including jewellery, cash, important documents, or collectibles, which the Customer is advised to keep in their personal possession

e. Indirect or consequential loss, including loss of profit, loss of income, or loss of use

10.3 The Company’s total liability for loss of or damage to Goods, whether arising from negligence, breach of contract, or otherwise, shall not exceed a reasonable replacement value of the affected item or items, subject to any applicable monetary limit notified to the Customer.

10.4 The Customer must inspect the Goods as soon as reasonably practicable on completion of the Service. Any visible loss or damage must be reported to the Company within 24 hours of completion. Claims notified after this period may not be accepted.

10.5 Nothing in these Terms and Conditions excludes or limits the Company’s liability for death or personal injury caused by its negligence, fraud, or any other liability that cannot be excluded under applicable law.

11. Insurance

11.1 The Company will maintain such insurance cover as it considers appropriate for its business. Details of cover are available on request.

11.2 The Customer is encouraged to arrange additional insurance for valuable or fragile Goods or for moves of significant value, especially where the Company’s standard liability limits may be insufficient.

12. Complaints

12.1 If the Customer is dissatisfied with any aspect of the Services, they should raise the issue with the Company as soon as possible so that it can be addressed promptly.

12.2 Any formal complaint regarding damage, loss, or service issues should be submitted to the Company within a reasonable time, together with any supporting evidence. The Company will investigate and aim to resolve the complaint fairly.

13. Privacy and Data Protection

13.1 The Company will collect and use personal data provided by the Customer for the purposes of administering bookings, providing the Services, processing payments, and managing any related queries or claims.

13.2 The Company will take reasonable steps to protect personal data and will not share it with third parties except where necessary to perform the Services, comply with legal obligations, or with the Customer’s consent.

14. Termination

14.1 The Company may terminate or suspend the provision of Services immediately if the Customer is in material breach of these Terms and Conditions, including failure to pay sums when due or failure to provide safe access.

14.2 On termination, the Customer remains liable for any sums due and for any additional costs incurred by the Company as a result of the termination.

15. Governing Law and Jurisdiction

15.1 These Terms and Conditions and any dispute or claim arising out of or in connection with them or the Services shall be governed by and construed in accordance with the laws of England and Wales.

15.2 The parties agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the Services.

16. General Provisions

16.1 If any provision of these Terms and Conditions is found to be invalid, illegal, or unenforceable, the remaining provisions shall continue in full force and effect.

16.2 The Customer may not assign or transfer any of their rights or obligations under these Terms and Conditions without the prior written consent of the Company.

16.3 No waiver by the Company of any breach of these Terms and Conditions shall be considered a waiver of any subsequent breach of the same or any other provision.

16.4 These Terms and Conditions constitute the entire agreement between the Company and the Customer in relation to the Services and supersede any prior discussions, correspondence, or understandings.

16.5 The Company reserves the right to update or amend these Terms and Conditions from time to time. The version in force at the time of booking will apply to the Services provided under that booking.